Processing Delays in the VoiceBase US-East instance

Incident Report for Voicebase

Resolved

All processing times are now normal, and the backlog has been processed.

Posted Jan 27, 2020 - 11:26 PST

Monitoring

We have addressed the infrastructure issue, and work is now processing normally. It may take up to 30 minutes to process the accumulated backlog of already submitted work.

Posted Jan 27, 2020 - 10:25 PST

Identified

Processing times in the US-East instance of VoiceBase are unusually long due to an infrastructure problem that has reduced our overall capacity. Work is being accepted normally, and all submitted work will be processed.

Posted Jan 27, 2020 - 09:47 PST

This incident affected: VoiceBase US-East (Processing Cluster - US).