Voicebase API errors on ingest

Incident Report for Voicebase

Resolved

The APIs are running normally. Since customers are sending their backlogged work, the system will be quite busy for a period of time, during which low priority work will be put on hold or processed slowly. Processing times for Normal and High priority work are unaffected.

Posted Aug 15, 2017 - 09:30 PDT

Update

The systems are back online and we are performing additional health checks.

Posted Aug 15, 2017 - 08:59 PDT

Update

We have identified the root cause of the error and are mitigating.

Posted Aug 15, 2017 - 08:49 PDT

Monitoring

The Voicebase API front-end is throwing HTTP 500 errors following pre-deployment activities this morning. The problem began at approximately 7:46 this morning. We have isolated the error and are working to bring the ingest cluster back to health.

Posted Aug 15, 2017 - 08:23 PDT