Voicebase API errors on ingest
Incident Report for Voicebase
Resolved
The APIs are running normally. Since customers are sending their backlogged work, the system will be quite busy for a period of time, during which low priority work will be put on hold or processed slowly. Processing times for Normal and High priority work are unaffected.
Posted 2 months ago. Aug 15, 2017 - 09:30 PDT
Update
The systems are back online and we are performing additional health checks.
Posted 2 months ago. Aug 15, 2017 - 08:59 PDT
Update
We have identified the root cause of the error and are mitigating.
Posted 2 months ago. Aug 15, 2017 - 08:49 PDT
Monitoring
The Voicebase API front-end is throwing HTTP 500 errors following pre-deployment activities this morning. The problem began at approximately 7:46 this morning. We have isolated the error and are working to bring the ingest cluster back to health.
Posted 2 months ago. Aug 15, 2017 - 08:23 PDT