Delayed indexing for requests sent using the legacy V2-Beta API

Incident Report for Voicebase

Resolved

V2-Beta indexing has returned to normal.

Posted Mar 07, 2019 - 09:45 PST

Identified

For US-East customers using the V2-Beta API and requesting optional indexing, you will see normal media processing times but delayed indexing times as we rebuild the search index following multiple simultaneous instance failures in AWS.

V3 customers and EU customers are not affected by the indexing delays, nor are V2 customers that do not use this form of indexing.

Posted Mar 07, 2019 - 07:56 PST