[VoiceBase US-East] Incident: We are experiencing delayed turn around times

Incident Report for Voicebase

Resolved

All systems are back to normal and no longer affected by the AWS outage.
Posted Nov 25, 2020 - 11:42 PST

Monitoring

We have deployed our patch. Work is processing now and we are continuing to monitor the systems.
Posted Nov 25, 2020 - 09:47 PST

Identified

We are testing an emergency patch.

Next update in 1 hour.
Posted Nov 25, 2020 - 08:35 PST

Update

The vendor is still experiencing their outage. In the meantime we are investigating a workaround to get the systems back online. We expect some uploaded work could fail and would need a resubmission.
Sorry for the inconvenience.
Posted Nov 25, 2020 - 08:01 PST

Update

Its been identified as in issue within one of our vendors and we are now working on addressing it.
Posted Nov 25, 2020 - 06:55 PST

Investigating

We are seeing delayed turn around times and investigating the issues.
Posted Nov 25, 2020 - 06:32 PST
This incident affected: VoiceBase US-East (/V3 API - US, Processing Cluster - US).