[VoiceBase US-East] Incident: insights.voicebase.com is not functional

Incident Report for Voicebase

Resolved

All systems have recovered

Posted Apr 12, 2024 - 19:25 PDT

Monitoring

All systems should be recovering now. RCA is technician mistake took down critical network infrastructure which needed to be rebuilt

Posted Apr 12, 2024 - 18:56 PDT

Update

Disaster recovery has reached minimum availability

Posted Apr 12, 2024 - 16:31 PDT

Update

We are continuing to investigate this issue.

Posted Apr 12, 2024 - 15:34 PDT

Update

We are continuing to investigate this issue.

Posted Apr 12, 2024 - 14:50 PDT

Investigating

We have experienced a hardware fault in our high speed database cluster. We are investigating the problem

Posted Apr 12, 2024 - 14:19 PDT

This incident affected: VoiceBase US-East (/V3 API - US, Processing Cluster - US).