Slow response times in the V2 API due to NLP cluster capacity issues

Incident Report for Voicebase

Resolved

Processing times are back to normal.

Posted May 19, 2017 - 17:58 PDT

Monitoring

Processing times are improving due to the added capacity, and should be normal in 30-45 minutes.

Posted May 19, 2017 - 16:39 PDT

Identified

Media processing times are significantly longer than usual due to a slowdown in the NLP (natural language processing) cluster. We are adding capacity to address the issue, a process that will take <1 hour.

Posted May 19, 2017 - 16:24 PDT